Welcome to the Terms & Conditions for Flower Delivery Redbridge. These terms outline the basis on which we provide flower delivery services to customers within Redbridge and its surrounding areas. Please read them carefully before placing an order. By using our website and services, you agree to be bound by these terms. If you do not agree with any part of these Terms & Conditions, please refrain from ordering from Flower Delivery Redbridge.
These Terms & Conditions apply to all online transactions conducted on our website for flower delivery services within Redbridge and its neighbouring districts. They form the contract between you (the customer) and Flower Delivery Redbridge (the provider) regarding the order, sale, and delivery of our floral products.
Placing an order for flowers via our website is easy and convenient. To place an order, you must browse our online catalogue, select your preferred products, specify recipient information, and provide a valid delivery address within Redbridge or surrounding areas. After reviewing your order and agreeing to these Terms & Conditions, you may proceed to checkout.
Once your order is submitted, you will receive an automatic order confirmation on screen, followed by an email confirmation summarising your order details. This confirmation indicates that we have received your order, but does not guarantee acceptance. Orders are accepted at our discretion, subject to availability of flowers, delivery capacity, and payment verification. In the unlikely event that we cannot fulfil your order, you will be notified as soon as possible and offered a suitable alternative or a full refund.
We endeavour to ensure that all flower arrangements displayed are available as described on the website. However, flowers are seasonal and supply can vary. In the event that a particular flower or product is unavailable, we reserve the right to make reasonable substitutions of equal value and style, ensuring the overall aesthetic of your chosen arrangement is maintained. Any significant change will be communicated where feasible, but we reserve the right to proceed with substitutions to honour your delivery date requirements.
Our flower delivery service is available across Redbridge and nearby neighbourhoods. Delivery times are subject to availability and local conditions. While we strive to deliver orders at the requested times and dates, circumstances such as traffic, adverse weather, or events outside our control may result in delays. We will do our utmost to notify you of any delay at the earliest opportunity.
Customers are responsible for providing accurate recipient and address details. We are not responsible for failed deliveries due to incorrect or incomplete address information, or if recipients are unavailable at the time of delivery. In such cases, we may contact you to arrange redelivery or collection, which may incur further charges.
If you wish to modify or cancel your order, please contact us as soon as possible. We are able to accommodate changes or cancellations up to 24 hours prior to the scheduled delivery date. Requests after this cut-off may not be possible, particularly where fresh flowers have already been prepared, dispatched, or delivered. In such circumstances, we reserve the right to retain the full value of the order without refund, although we will consider each case individually.
Any orders that cannot be fulfilled due to stock shortages, technical issues, or reasons within our control may be cancelled by us with notice, and a full refund will be issued promptly according to your original payment method.
We accept a variety of secure payment methods, including major credit and debit cards. All payments are processed at the point of order, and your order will not be confirmed or dispatched until payment is received in full. Prices displayed on our website are inclusive of VAT where applicable, and reflect the total price for the products and delivery unless otherwise stated.
By placing an order, you confirm that you are authorised to use the payment method provided and have sufficient funds. Any fraudulent or unauthorised transactions will result in immediate cancellation of the order.
Customer satisfaction is important to us. If your flower delivery does not meet the expected standard due to reasons such as quality concerns or incorrect products, please contact us within 24 hours of receipt with details and evidence (such as photographs) where possible. We will assess each complaint promptly and, where a fault is found, offer a suitable replacement or a refund. Please note that as perishable goods, flowers cannot usually be returned but we will do our best to resolve genuine issues.
We strive to ensure that all flowers and gifts are delivered in perfect condition and to meet customer expectations. However, some factors are beyond our control. Our liability for any loss or damage arising out of or in connection with our services is limited to the total value of the order placed, except in cases of death or personal injury resulting from our negligence.
To the extent permitted by law, we will not be liable for indirect, incidental, or consequential losses arising from delayed delivery, non-delivery, or any failure or interruption in service, particularly if caused by events outside our reasonable control (such as traffic accidents, adverse weather, strikes, or incorrect address details provided by the customer).
As a customer, you are responsible for:
You agree not to use our website or services for any unlawful purpose or to place orders that are fraudulent or intended to cause disruption.
We respect your privacy and are committed to protecting your personal data in accordance with applicable UK data protection laws. Information provided during ordering, such as your name, address, and contact details, will be used solely for the purpose of processing your order and delivery. We do not store credit card details or share personal data with third parties except as required to fulfil your order.
All content on the Flower Delivery Redbridge website, including images, text, graphics, and design, is our intellectual property or is used under licence. You may not copy, reproduce, or use any part of this content without our prior written consent, other than for the purpose of placing an order with us for flower delivery in Redbridge and neighbouring areas.
We reserve the right to modify, amend, or update these Terms & Conditions at any time. Any changes will be posted on this page with immediate effect. We recommend reviewing these terms regularly to ensure you are familiar with the current version before placing future orders.
These Terms & Conditions, and all contracts for the sale and delivery of flowers via our website, are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms, or with Flower Delivery Redbridge services, will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is determined to be unlawful, void, or unenforceable, that provision will be deemed severable from the remaining terms, which will remain valid and enforceable to the fullest extent permitted by law.
These Terms & Conditions constitute the entire agreement between you and Flower Delivery Redbridge relating to your use of our website and purchase of our flower delivery services. They supersede any prior agreements, communications, or representations (oral or written) relating to the subject matter.
If you have any questions regarding these Terms & Conditions, the order process, or wish to provide feedback, please use the online contact form on our website. We are committed to delivering exemplary flower delivery services to every customer in Redbridge and surrounding areas.
Thank you for choosing Flower Delivery Redbridge.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Redbridge, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Redbridge.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
