At Flower Delivery Redbridge, our customers are at the heart of everything we do. As a trusted local florist serving Redbridge households and businesses, we pride ourselves on the consistent quality and freshness of each bouquet we deliver. Every arrangement is carefully prepared and promptly delivered to ensure vibrant, fresh blooms arrive at your door. If for any reason your flowers do not meet your expectations, please read below for information on our returns, refunds, and complaints policy.
Your satisfaction and enjoyment are our top priority. All our fresh flowers are hand-selected and arranged by expert florists. In the rare event that your flowers arrive damaged or not as described, we ask that you contact us as soon as possible upon receipt to address the issue. Providing a photograph of the damaged flowers will help us resolve your concern swiftly. We stand by our fresh flowers guarantee in Redbridge and will work quickly to put things right.
Our commitment to you includes a freshness window of five days, during which your flowers will be at their very best. For the fullest enjoyment, we recommend following the care instructions provided with your order. Should you notice your flowers are not fresh within this five-day period, please reach out to us so we can remedy the situation as part of our local guarantee. Your trust in our Redbridge service means everything to us.
If you receive flowers from us that do not meet your standards for freshness or quality, or if your order arrives damaged, we offer the choice of a full refund or a complimentary replacement bouquet. If you prefer a replacement, it will be delivered promptly at no extra cost to you. If a refund is chosen, we will process it through your original payment method. All requests for refunds or replacements should be made within 48 hours of delivery to ensure a prompt resolution and uphold the highest quality standards in Redbridge.
We take all feedback, including complaints, very seriously—as it helps us grow, improve, and deliver the excellent service our Redbridge customers expect. If you are unhappy with any aspect of your flower delivery, please contact us with details of your order, the issue experienced, and your preferred resolution. Our customer care team will review your case as swiftly as possible and keep you updated throughout the process. We aim to resolve all complaints to your satisfaction as quickly and fairly as we can.
As a well-established Redbridge florist, we greatly value the trust placed in us by our local community. Whether you are ordering for your home or business, you can be confident in our fresh flowers guarantee and dependable customer support. We are always here to help, and we look forward to delighting you with beautiful, fresh arrangements for every occasion.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
